FREE DELIVERY FOR PURCHASES $350 AND ABOVE.

TERMS & CONDITIONS

 

GENERAL

 

  • The legal drinking age in Singapore is 18 years old. Only individuals aged 18 and above are permitted to purchase and/or consume alcoholic beverages in Singapore. As such, please note that it is an offence to buy liquor if the buyer is younger than 18 years, and offenders may be charged with a penalty of up to S$10,000.
  • This eShop is a private site exclusive to customers who have been granted access to the site.
  • The eShop will only be open to the general public during special events.
  • The images of the products on our e-Shop are for illustrative purposes only. The product packaging may vary slightly from those images.
  • All order cannot be changed after payment has been made.
  • Moet Hennessy Diageo Singapore reserves the right to amend the terms and conditions without prior notice.
  • The company reserves the right to make the final decisions for sale of products and in any disputes.
  • For any inquiries or disputes, kindly reach out to our customer support team at onlinesales@shop.mhdsg.com. We will get back to you within 3 working days.

 

ANNUAL QUOTA VALUE

 

Please note that annual quota value is by calendar year. Any unused limit is not accumulative and cannot be carried forward.

 

Staff Purchase

  • Maximum annual purchase limit:
 Non-Exco S$7,000
Exco S$10,000

 

 

LVMH Brand Ambasadors

  • Maximum annual purchase limit:
LVMH Group S$10,000
External S$2,500

 

Friends & Family

  • Maximum annual purchase limit of:
LVMH Group Staff S$10,000
Friends & Family of MH or MHD S$10,000

 

ANNUAL PRODUCT QUOTA


Please note that annual product quota is by calendar year. Any unused limit is not accumulative and cannot be carried forward.

 

Staff Purchase

  • Maximum of 6 bottles of Prestige champagnes and wines
  • Maximum of 6 bottles of Prestige spirits (including a maximum of 1 bottle of Hennessy Paradis)
  • Maximum of 6 bottles of Ruinart Blanc de Blancs
  • Maximum of 6 bottles of Ruinart Rosé

 

LVMH Brand Ambassadors

  • Maximum of 12 bottles of Prestige champagnes and wines
  • Maximum of 12 bottles of Prestige spirits (including a maximum of 1 bottle of Hennessy Paradis)
  • Maximum of 6 bottles of Ruinart Blanc de Blancs
  • Maximum of 6 bottles of Ruinart Rosé

 

Friends & Family

  • Maximum of 6 bottles of Prestige champagnes and wines
  • Maximum of 6 bottles of Prestige spirits (including a maximum of 1 bottle of Hennessy Paradis)
  • Maximum of 6 bottles of Ruinart Blanc de Blancs
  • Maximum of 6 bottles of Ruinart Rosé

 

For the full list of prestige products, kindly visit the Prestige collection HERE.

 

PRODUCT & PRICING

 

  • Prices on this website are listed in SGD, and include GST where applicable.
  • Purchases are for personal use only - Reselling of items, through any channel including informal/personal means are strictly forbidden.
  • Exchange, return and refund on items purchased will NOT be accepted. 
  • All items are sold on a first-come, first-served basis.
  • All prices are final at checkout unless subjected to Order Cancellation Policy.
  • Prices may be adjusted at any point. Adjustments do not apply to purchases already processed from our end and cannot be the base for any claim unless subjected to Order Cancellation Policy.
  • Reference prices that are listed on certain items are taken from a survey of retailers in the market within the month of the reference price being used. These reference prices are not intended to be used as the confirmed price of every retailer in the market.   

 

PAYMENT

 

  • Payment by credit card only (Visa, Mastercard).
  • Payment in SGD only. 
  • Order will be considered final only after payment is completed unless subjected to Order Cancellation Policy.

 

DELIVERY

 

  • Free delivery for orders S$350 (GST inclusive) and above.
  • $25 delivery fee will be applicable for orders below S$350.
  • Your order will be delivered within 10 working days. Deliveries will not be made on Saturday, Sunday and Public Holidays.
  • You will receive an SMS one day before the day of delivery or on the morning of the day of delivery to inform you of the expected delivery time frame.
  • Deliveries shall be made to Singapore addresses
  • The person receiving the goods at the delivery address shall be deemed to be the authorized representative or the customer.
  • Customers or their authorized representative are to check that the goods delivered are correct. If the goods delivered are incorrect, the customer has the right to reject the delivery and ask the delivery person to return the items to the sender.
  • Where the customer or their authorized representative does not wish to check the goods upon delivery, the customer will then not be able to raise any disputes with MHDS thereafter. Signed delivery notes will be taken as goods received by customer in good condition.

 

RETURNS, EXCHANGES, AND REFUNDS

 

  • Due to the consumable nature of our products, we are unable to accept any return or exchanges of products after Acceptance of Goods is complete, as evidenced by the signed Delivery Order.
  • In the event where stock is unavailable to fulfill your order, or where you opt for a refund due to an error in delivery, you will be contacted by our Customer Service Team to apply the amount paid to purchase alternative products, or to arrange for a refund.
  • Where a refund is necessary, it will be processed by Moet Hennessy Diageo Singapore within 2 working days; however, it will take up to 21 working days for customer to see the amount returned to their credit card; depending on the customer’s credit card receiving bank. Most refunds are fully refunded within 14 days after processing by MHDS.

 

ORDER CANCELLATION POLICY

 

Reason for order cancellation may include but is not limited to:

  • Customer is below the prevailing legal drinking age in Singapore
  • Stock unavailability
  • Payment Issues
  • Technical errors affecting order information
  • Potential fraudulent activities

 

Moet Hennessy Diageo Singapore reserves the right to make the final decision in case of disputes and is not liable for compensation.

 

OTHERS

 

  • There shall be no Tourist GST refunds claimable.
  • MHDS reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of disputes.